Introduction

These Terms and Conditions ("Terms") govern the use of the services provided by CVAZ Ibiza ("we," "us," "our"), a boutique luxury real estate and villa rental agency based in Ibiza, Spain, operating through the platform cvazibiza.com ("Websites").

By accessing our Websites, making an enquiry, or engaging our services in any capacity — whether for villa rentals, property sales, concierge arrangements, or yacht charters — you ("Client," "User," "you") confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not accept these Terms, you must discontinue use of our Websites and services immediately. We reserve the right to amend these Terms at any time without prior notice. The version published on our Websites at the time of your enquiry or booking shall apply.

Scope of Services

CVAZ Ibiza provides the following categories of services to private clients and business partners:

CVAZ Ibiza acts exclusively as an intermediary and facilitator. We do not own, operate, or manage the properties or vessels listed, and our role is limited to connecting clients with property owners, operators, and service providers.

Property Listings Disclaimer

All property listings, descriptions, photographs, floor plans, features, specifications, and associated information published on our Websites or shared via any other channel are provided in good faith and to the best of our knowledge at the time of publication.

• All property descriptions, prices, and availability are subject to change without prior notice, at the sole discretion of the property owner.
• CVAZ Ibiza does not guarantee the accuracy, completeness, or currency of any listing information and accepts no liability for any discrepancies between listed details and the actual property.
• Photographs are representative and may not reflect the exact current condition, furnishing, or layout of the property.
• Stated capacities, bedroom counts, and amenity lists are provided by property owners and should be verified prior to booking confirmation.
• We reserve the right to remove or modify any listing at any time without notice.

Reservations and Booking Conditions

Reservations for villa rentals, properties, and ancillary services are processed exclusively through CVAZ Ibiza and are subject to the following conditions:

Any verbal agreements, informal communications, or preliminary discussions do not constitute a confirmed booking. CVAZ Ibiza reserves the right to decline any reservation at its discretion without being required to provide reasons.

Prices and Availability

All prices quoted by CVAZ Ibiza are expressed in Euros (€) unless otherwise stated and are inclusive of applicable Spanish VAT where required by law.

• Quoted rental rates cover the base property rental for the specified dates and occupancy only, unless explicitly stated otherwise in writing.
• Additional costs may apply for cleaning fees, damage deposits, tourist tax, concierge services, extra staff, late check-out, or other supplementary services.
• Prices are subject to change at any time prior to written booking confirmation. Confirmed prices are locked at the time of written confirmation only.
• Availability displayed on our Websites or shared verbally is indicative only and subject to change without notice. Availability is never guaranteed until confirmed in writing.
• CVAZ Ibiza reserves the right to apply seasonal surcharges, minimum stay requirements, or special event pricing at its discretion.
• Currency fluctuations, banking fees, and international transfer charges are the sole responsibility of the client.

Payment Terms

The following payment schedule applies to all villa rental bookings unless otherwise agreed in writing:

• Payment is accepted by bank transfer to the designated account specified in the booking confirmation. All charges are the client's responsibility.
• For bookings made within 8 weeks of the arrival date, the full rental amount is payable immediately upon confirmation.
• Failure to make payment by the stated deadlines may result in automatic cancellation of the reservation without liability to CVAZ Ibiza or the property owner.
• CVAZ Ibiza acts solely as payment facilitator; funds may be held in trust or transferred directly to property owners as per individual agreements.

Cancellations and Refunds

All cancellations must be notified to CVAZ Ibiza in writing via email to cvaz@ibiza-index.com. The following cancellation policy applies unless otherwise stated in the individual rental agreement:

• More than 8 weeks prior to arrival: The deposit (50%) is forfeited. No further charges apply.
• 4 to 8 weeks prior to arrival: 75% of the total rental value is charged and non-refundable.
• Less than 4 weeks prior to arrival: 100% of the total rental value is charged and non-refundable.
• No-show or early departure: The full rental amount is charged with no entitlement to refund.

In the event that a property becomes unavailable after written confirmation due to circumstances attributable solely to the property owner, CVAZ Ibiza will endeavour to provide a suitable alternative or facilitate a full refund of monies paid. CVAZ Ibiza accepts no further liability beyond the refund of client funds received.

Concierge Services

CVAZ Ibiza offers bespoke concierge services to clients as an optional enhancement to their Ibiza experience. These services are provided on a best-efforts basis and are subject to availability, seasonality, and third-party provider conditions.

• Concierge services are arranged by CVAZ Ibiza acting as an intermediary between the client and independent service providers, including but not limited to: private transfers, restaurant reservations, VIP access, event ticketing, private chefs, boat trips, and wellness services.
• CVAZ Ibiza accepts no liability for the quality, safety, reliability, or availability of services provided by third-party operators.
• Concierge requests must be submitted with adequate advance notice. CVAZ Ibiza cannot guarantee fulfilment of last-minute requests, particularly during peak season.
• All concierge services are subject to separate pricing and must be paid in full prior to service delivery unless otherwise agreed.
• Cancellations of concierge bookings are subject to the cancellation policies of the individual service providers, which may be non-refundable.

Yacht Charter Services

CVAZ Ibiza facilitates yacht and boat charter bookings in collaboration with licensed maritime operators and charter brokers based in Ibiza and the Balearic Islands. The following conditions apply to all charter arrangements:

• All yacht charters are subject to the individual terms and conditions of the vessel operator or charter company, which take precedence in the event of any conflict with these Terms.
• CVAZ Ibiza acts solely as an intermediary and is not the vessel operator, owner, or charterer of record. We accept no liability for mechanical failure, weather-related cancellations, personal injury, or property damage occurring during charter.
• Charter arrangements are subject to the relevant maritime regulations of Spain and the European Union. All clients must comply with the instructions of the vessel captain at all times.
• Availability of specific vessels is subject to change. CVAZ Ibiza will endeavour to provide suitable alternatives in the event of unavailability.
• Full payment for yacht charter services is typically required in advance and is subject to the operator's non-refundable deposit policy.
• Clients are responsible for ensuring they hold appropriate travel and marine insurance prior to boarding any chartered vessel.

User Obligations

By using our Websites and services, you agree to the following obligations:

• You are at least 18 years of age and possess the legal capacity to enter into binding agreements.
• All information provided to CVAZ Ibiza during the booking process — including identity, contact, and payment details — is accurate, complete, and truthful.
• You will use our Websites and services solely for lawful purposes and in accordance with applicable Spanish and European law.
• You will not engage in any activity that could damage, disable, overload, or impair our Websites or interfere with any other party's use of our services.
• You will not attempt to gain unauthorised access to any part of our Websites, servers, databases, or associated systems.
• You will treat all property, furnishings, and facilities with due care and respect, and will be responsible for any damage caused by you or members of your party during the rental period.
• You will comply with the house rules, occupancy limits, noise restrictions, and any other conditions specified in the individual rental agreement.
• You will not assign, sublet, or share the booked property with more guests than stated in the booking confirmation without prior written consent from CVAZ Ibiza.

Intellectual Property Rights

All content published on our Websites — including but not limited to text, photography, videography, illustrations, logos, brand identity elements, property descriptions, layout, and code — is the exclusive intellectual property of CVAZ Ibiza, , or their respective licensors.

• No content from our Websites may be reproduced, copied, distributed, adapted, publicly displayed, or commercially exploited without the prior written consent of CVAZ Ibiza.
• Property photographs shared with clients for the purpose of evaluating a booking may not be published, shared on social media, or used in any marketing material without explicit written authorisation.
• Any unauthorised use of our intellectual property may give rise to legal proceedings under applicable Spanish and European intellectual property law.
• The CVAZ Ibiza and brand names, logos, and trade dress are registered or common law trademarks and may not be used without prior written consent.

Limited, non-exclusive permission is granted to access and use our Websites for the purpose of making personal, non-commercial enquiries and bookings only. This permission may be revoked at any time without notice.

Limitation of Liability

To the fullest extent permitted by applicable law, CVAZ Ibiza, its directors, employees, agents, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• The use of, or inability to use, our Websites or services.
• Any inaccuracies, errors, or omissions in property listings, descriptions, or pricing.
• Any loss, damage, theft, personal injury, or death occurring at or in connection with a booked property, vessel, or service.
• Any failure or delay in performance of services caused by third-party providers, property owners, or circumstances beyond our reasonable control.
• Any disruption, data loss, or security breach affecting our Websites or systems.
• Any consequential losses arising from cancellations, modifications, or non-availability of a booked property or service.

Nothing in these Terms shall limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

Force Majeure

CVAZ Ibiza shall not be liable for any failure or delay in the performance of its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, extreme weather events, floods, fires, earthquakes, or other acts of God.
• War, armed conflict, terrorism, civil unrest, or government-imposed restrictions.
• Epidemics, pandemics, or public health emergencies declared by national or international authorities.
• Strikes, industrial action, or labour disputes affecting third-party service providers.
• Failure of utility services, telecommunications infrastructure, or internet connectivity.
• Changes in applicable law or regulatory requirements that materially affect the provision of services.

In the event of a force majeure occurrence, CVAZ Ibiza will notify the client as soon as practicable and will endeavour to minimise any adverse impact on confirmed bookings. Where services cannot be fulfilled due to force majeure, the parties shall negotiate in good faith to reach an equitable resolution, which may include rescheduling, credit, or partial refund at CVAZ Ibiza's discretion.

External Links

Our Websites may contain hyperlinks to third-party websites, platforms, social media channels, and external resources. These links are provided for convenience and informational purposes only.

• CVAZ Ibiza does not endorse, control, or accept responsibility for the content, privacy practices, or accuracy of any third-party website.
• Accessing a third-party website via a link from our platform is done entirely at your own risk and subject to the terms and conditions of that third party.
• The inclusion of any external link on our Websites does not imply a partnership, affiliation, or endorsement of any kind.
• We recommend reviewing the privacy policy and terms of any external website before providing personal information or making a transaction.

If you believe that any external link on our Websites is inappropriate or leads to harmful content, please notify us at cvaz@ibiza-index.com and we will review it promptly.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of Spain.

• The parties irrevocably agree to submit to the exclusive jurisdiction of the courts of Ibiza (Juzgados de Eivissa), Balearic Islands, Spain, for the resolution of any dispute arising under or in connection with these Terms.
• Where the client is a consumer within the European Union, applicable mandatory consumer protection laws of the client's country of residence may also apply to the extent that they cannot be excluded by contract.
• CVAZ Ibiza is committed to resolving disputes amicably and in good faith prior to formal legal proceedings. Clients are encouraged to contact us directly to raise any concerns.
• For EU-based consumers, disputes may also be referred to the Online Dispute Resolution platform of the European Commission at ec.europa.eu/consumers/odr.

Contact Information

For any questions regarding these Terms and Conditions, to submit a formal complaint, or to exercise any contractual rights, please contact us through the following channels. We endeavour to respond to all correspondence within 2 working days.

These Terms were last reviewed and updated in June 2025. CVAZ Ibiza reserves the right to modify these Terms at any time. Continued use of our Websites or services following any update constitutes acceptance of the revised Terms.